Keeping Your Car Running & Keeping Us All Safe During COVID-19

We are still open and here are the safety measures during Covid-19

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Terms & Conditions

  • The Intellectual Property disclosure will inform users that the contents, logo and other visual media you created is your property and is protected by copyright laws.
  • A Termination clause will inform that users’ accounts on your website and mobile app or users’ access to your website and mobile (if users can’t have an account with you) can be terminated in case of abuses or at your sole discretion.
  • A Governing Law will inform users which laws govern the agreement. This should the country in which your company is headquartered or the country from which you operate your web site and mobile app.
  • A Links To Other Web Sites clause will inform users that you are not responsible for any third party web sites that you link to. This kind of clause will generally inform users that they are responsible for reading and agreeing (or disagreeing) with the Terms and Conditions or Privacy Policies of these third parties.
  • If your website or mobile apps allows users to create content and make that content public to other users, a Content section will inform users that they own the rights to the content they have created.
    The “Content” clause usually mentions that users must give you (the website or mobile app developer) a license so that you can share this content on your website/mobile app and to make it available to other users.
    Because the content created by users is public to other users, a DMCA notice clause (or Copyright Infringement ) section is helpful to inform users and copyright authors that, if any content is found to be a copyright infringement, you will respond to any DMCA take down notices received and you will take down the content.
  • A Limit What Users Can Do clause can inform users that by agreeing to use your service, they’re also agreeing to not do certain things. This can be part of a very long and thorough list in your Terms and Conditions agreements so as to encompass the most amount of negative uses.

Terms and Conditions relating to the contract between Woodstock Alloy Wheel Refurbishing Limited (T/A FAW and FIRST AID WHEELS) and YOU, the customer. 1. Basis of Contract 1.1 The Order constitutes an offer by the customer to purchase goods and/or services in accordance with these conditions. 1.2 The order will only be deemed accepted when the supplier issues written acceptance of the order, in the form of an order confirmation or by signing the order confirmation form, at which point the contract shall come into existence. 1.3 The contract constitutes the entire agreement between the parties. 1.4 The customer acknowledges that they have not relied upon any statement, promise or representation made by or on behalf of the supplier, which is not in the contract. Any images, description or advertising by the supplier are for the purpose of giving an approximate idea of the services/goods and shall not form part of the contract. 1.5 These conditions apply to the contract to the exclusion of any other terms that the customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. 1.6 Any quotations given by the supplier shall not constitute an offer, and are only valid for a period of 30 business days from the date of issue. 2. Wheel refurbishment and repair 2.1 FAW will endeavour to produce an aesthetically acceptable finish relative to the condition of the wheel as presented by the customer. The quality of the finished item can range from being comparable with a new wheel to an obviously repaired/refurbished wheel, depending on the level of corrosion or damage on the wheel as presented by the customer. 2.2 The customer accepts that absolute precise colour matching is not possible, although FAW will provide the best colour match possible, consistent with the limitations of the paints and processes at our disposal. 2.3 Any estimates for work are subject to physical inspection of the unmounted wheel by FAW and are exclusive of VAT. 2.4 Notwithstanding above, any defects in the wheel including but not limited to manufacturers casting defects, cracks or excessive corrosion that only become apparent after work has commenced may, at FAW’s discretion, invalidate any quote or acceptance of the work by FAW and cause extra charges to be incurred by the customer, who shall be contacted by FAW to authorise any such further charges. 2.5 Wheels supplied for repair with tyres mounted will be balanced and re-valved, with balancing weights normally applied as necessary to the inside of the wheel. The fitting of tyres that do not comply with legal requirements may be refused by First Aid Wheels. 2.6 Any special requirements regarding balancing should be notified to FAW prior to the refurbishment work. 2.7 Split rim, magnesium, steel and motorcycle wheels will require a minimum of one week to refurbish. Other alloy wheels should be completed within three working days, except where the condition of the wheel warrants extra work. 2.8 Precise matching of non standard colours (for example; shadow chrome, black chrome or custom colours) of a single wheel to existing wheels is not guaranteed. We recommend either two wheels from the same side of the vehicle or all four wheels be refurbished together. 2.9 Repairs involving welding carry a high likelihood of paint being damaged. This is an inevitable natural consequence of a wheel being welded, and we recommend that wheels be refurbished after welding. 2.10 The wheel straightening process involves extreme forces being applied to wheels. This can occasionally result in cracks to wheels, for which FAW assumes no responsibility. 2.11 Split rims submitted for refurbishment may have corroded or damaged bolts. In such circumstance they will require drilling out and will need to be replaced. Customer will be advised of any extra costs at this stage. 2.12 Diamond cut wheel refurbishment requires the removal of a small amount of material. Any engraved lettering on the wheels surface could be removed. There is a limited number of times that a diamond cut wheel can be machined. 2.13 Heavily corroded wheels may require a double primer coat to achieve a desired finish. This will cover up any wheel manufacturer details. 3. Drop off, collection and delivery 3.1 The customer must ensure that any wheel locking nut release key is either in the location designed for this purpose by the car manufacturer or in the glove box of the vehicle. 3.2 Any complaint about the quality of wheel refurbishment must be reported to FAW before leaving our site, in order for any corrections to be made. Any complaints regarding wheels delivered to customers must be made within 24 hours and before fitting the wheels to a vehicle. 3.3 Where wheels are collected by FAW (at the discretion of FAW and to trade customers only), the customer must sign the estimate/order sheet, giving clear instructions of the work required, with any reference number. 3.4 Customers will incur additional charges for vehicles that are not collected at the agreed time/day. 3.5 Wheels not collected within 30 days of being ready will be sold or disposed of. 4. Warranty 4.1 Refurbished wheels are warranted free of defective workmanship or materials for 12 months from when the work is completed. Diamond cut wheels have a workmanship warranty of 3 months. Paintwork applied to split rim and polished wheels is not covered by any warranty. All warranty excludes physical damage that occurs after collection or delivery of the wheel, howsoever caused, and any corrosion subsequent to any such damage. Damage caused by inappropriate cleaning methods, products or corrosive cleaners is not covered under warranty. 4.2 FAW are not and do not hold themselves out to be vehicle engineers, and cannot guarantee in any way the integrity of any customer’s wheel, either before or after refurbishment. 4.3 No warranty is given in relation to any repair involving welding. 4.4 No responsibility for damage caused to run flat tyres or sensor valves, which occurs during any required removal or refitting, will be accepted by FAW, due to the inherently high risk of damage to these items. 4.5 Corrosion bead cleaning is covered for up to 3 months. 5. Limitation of Liability 5.1 FAW shall under no circumstances whatsoever be liable to the customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise for any loss of profit, or any indirect or consequential loss arising under or in connection with the contract. 5.2 FAW’s total liability to the customer in respect of all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total price paid for the goods and/or services, and shall be conditional on any such loss being due to circumstances over which FAW might reasonably be expected to have control. 5.3 Except as set out in these conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the contract. 5.4 Customers cars will be checked for damage and a record made. Customers must check their vehicles for any damage and notify FAW prior to leaving the premises in order for any responsibility to be considered by FAW. 5.5 FAW accepts no liability for items left in any vehicle. 5.6 Any wheels and/or tyres provided by FAW are as temporary loan replacements. Customers take full responsibility for the cost of repairs or replacement for any damage incurred after leaving the FAW premises. This includes, damage to wheels and/or tyres (including punctures). By signing the quote/work order overleaf, I acknowledge and accept to be bound by the above terms and conditions.

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