first aid wheels - terms and conditions

 

1. All vehicles must be supplied with the requisite tool for locking wheel nuts and other special tools for wheel removal & fitting where applicable.


2. All customers vehicles left on our premises are fully insured for accidental damage, fire & theft. We accept no responsibility for existing damage or bad condition. Any vehicle checked into our premises will be subject to a damage assessment. We accept no responsibility for personal belongings left in vehicles or any mechanical faults such as ignition problems, hand brake failure, strange engine noises, electrical failure etc.


3. We endeavour to provide a same day service where possible, this can only be guaranteed if:-
-The car or wheels are delivered to our workshop before 9am
-The wheels do not contain any hidden defects that may delay the repair process
-Same day service cannot be guaranteed on split wheels, two tone finish, special custom or if the wheels are bigger than 19”


4. All customers will be contacted before any additional work is carried out e.g. straightening or welding. We reserve the right not to complete a repair if we believe that the wheel will not be safe on completion. Wheels that have been badly damaged e.g. badly bent and cracked may never perform as well as they originally did.


5. We can refurbish wheels to the highest standard; however in some cases where wheels are very badly damaged, have poor casting, have been poorly repaired previously or have excessive corrosion (can become apparent when old finish is removed) it can be difficult to obtain our usual perfect finish. Please bear in mind the cost of replacing the wheel and appreciate work done to a high quality finish at a fraction of the cost.


6. We guarantee our workmanship for 12 months on our powder coat painted and diamond cut polished finish (n.b. this guarantee does nor apply to polished surface without lacquer or with wet lacquer type if this is only the option to refinish the wheel for e.g.smart repair). The guarantee covers the re-appearance and the quality/durability of our coatings. It does not cover intentional or accidental damage, the use of knock on weights, kerbing, stone chips, off road driving, use of chemicals cleaners other than First Aid Wheels recommends and fair wear & tear.
If you are immediately not happy with our workmanship we will undertake the repair again if this is still possible or a refund equal to the portion of the invoice price representing the unsatisfactory repair. Any refund or liability shall be limited to a maximum of the amount quoted on the estimate or invoice. First Aid Wheels will not be liable for any consequential loss incurred as a result of a repair. It is incumbent on you to keep a receipt as proof of work carried out. Any warranty claim made without a receipt shall be at First Aid Wheels discretion. The First Aid Wheels guarantee does not affect your statutory rights.

Please note that certain high gloss finishes such as; Chrome effect finish, Shadow Chrome, Platinum Silver, High Power Silvers or Ghost & Gloss Black show blemishes more readily (depending on the condition of the wheels). In some of these cases we cannot guarantee a perfect finish, this is normally only noticeable on close inspection and not noticeable when wheel is on the car.


7. Wheels that require hairline crack welded on the inner rim have a limited guarantee as they may crack again, not necessarily in the same place and for the same reason. Wheels crack usually as a result of potholed roads or driving on flat tyres especially run flat tyres caused of e.g. screw puncture in the tyre. Hence limited guarantee it's difficult to determine what was the reason of the wheel cracking.(We guarantee to perform a good quality workmanship welding the repaired wheel/material using best practise and our long experience gathered over many years)  


8. Please note during the wheel straightening process we cannot guarantee the best results  every time  due to differences in materials used by manufacturers and can be determined on attempt also there is a risk of wheel cracking doing this. In this situation we offer to weld at extra cost with customers permission or not to finish the job with no charge.  Any refund or liability shall be limited to a maximum of the amount quoted on the estimate or invoice. First Aid Wheels  will not be liable for any consequential loss incurred as a result of a repair


9. In many cases tyre pressure sensor equipment can cause problems. We may have to cut the valve core and replace it. This leaves the sensor in tact. In some cases un-professional tyre fitters have already broken the sensors during previous repairs, we take no responsibility for such damage. If we become aware of any additional problems we will contact the customer before taking any action to inform of additional costs.


10. Resetting TPMS sensors. First Aid Wheels does not take responsibility for resetting any vehicle computers used for monitoring tyre pressure. Owners should refer to their vehicle manual for guidance. We do our best to help with this process by setting the tyre pressure correctly and advising what to do next.
The standard rubber valves are free of charge with the refurbishment but specialist valves such as metal ones can be requested at extra cost. The original metal valves can be refitted if in good condition at customers request but we do not take responsibility for leaks resulting from re-fitting old valves.
We recommend to replace the valve steam after each removal or at least servicing them with service kit available this days, please ask for details. 


11. We take great care to ensure all wheels refitted are correctly tighten up to recommended torque, however it is recommended and this is customer responsibility to check all wheel bolts/nuts for tightness after 30 miles of driving.


12. We reserve the right to refuse re-fitting illegal or defected tyres. If such tyres are fitted at the customer’s request is their responsibility. We can supply replacement tyres on request.


13. In the unlikely event that you are not satisfied with your finished wheel please contact us and we will do our best to resolve any problems.


14. Vehicles/Wheels will not be released until payment has been received. Wheels not collected after 30 days will be sold to recoup costs, unless prior arrangement has been made.